Quality Assurance

Quality Assurance

Our professionally trained spotters provide hospitality businesses such as hotels, restaurants and bars with a detailed description of a typical customer experience. Whether part of a single unit or a chain, owners and managers cannot be everywhere at all times. Consequently, they can’t know what’s going on in all departments, at all units. And, unless a customer really cares about your business, he or she won’t tell you about their experiences but will definitely tell lots of other potential customers.

Performing a spotter check is one thing that owners and managers cannot do on their own, when owners and managers try to observe on their own, product and service quality suddenly improves and does not provide a good representation of what the typical customer experience is.

Contact us today for more information on our professional spotter services.

Complete Restaurant and Bar Evaluation

  • Telephone reservations
  • Host/ess reception
  • Ambiance and cleanliness
  • Bartender service
  • Liquor liability
  • Suggestive selling
  • Theft issues
  • Presentation
  • Server timeliness
  • Employee attitudes
  • Attentiveness
  • Food and beverage quality
  • Overall operation

After a spotter/secret shopper assignment, we deliver accurate, concise reports that include primary observations and recommendations to help you achieve improved sales, higher levels of quality and service, and peace of mind.

Competition Surveys

Competitive surveys rate and rank your staff, product, service, location and atmosphere against your closest competitors. To preserve the integrity of the comparisons and to avoid possible bias, our spotters are not told who the client is. Many clients are surprised that their assumptions about their competitors are totally incorrect.

Hotel Evaluations

TRG Restaurant Consulting Services can conduct a full scale survey of nearly every department of a resort, inn, bed and breakfast or hotel. These evaluations provide you with a detailed report of your entire operation from a consumer’s point of view.

* Certain departments can also be shopped separately.

  • Reservations
  • Valet Service
  • Doorman / Bellman
  • Front Desk
  • PBX
  • Concierge
  • Room Review Housekeeping Engineering
  • Security
  • Property Tour
  • Public Facilities (Pool, Health Club, etc.)
  • Sales & Catering (separate evaluation)
  • Restaurants / Lounges
  • Room Service

Restaurant and Bar Consulting

TRG Restaurant Consulting Services can assist in the process development of systems in your establishment to help facilitate a smoother operation that is more efficient and profitable.